2.1 We work with a permanent stock for all of our products.
. A delay of 2 to 5 days from the reception of your order is necessary for its realization.
. This is the estimated time for payment, manufacture and preparation of BallTriX.
2.2 In the case of a stock renewal.
. We inform you by email and offer a new delivery time.
. Once the product is renewed and available in our stock, we ask you by email the confirmation and your agreement for the
realization, collection and delivery of your order.
The products are delivered to the address indicated by the customer when ordering online.
We ship all our products by Fedex International with tracking, signature with insurance in case of loss or damage to the package.
The delivery time is between 2 to 5 days.
Once your order has been shipped, you will receive by email our shipping confirmation and the tracking number of your product to follow it on www.fedex.com/fedextrack
In case of absence from you for the reception, the parcel is deposited at the post office nearest to your home or in a relay point, where you can withdraw it under ten (3) days in Fedex Office.
Upon receipt of goods, you must immediately check the condition of the package and its contents in the presence of the carrier. In case of anomaly (damage, damaged parcel, broken product), you must specify detailed reserves on the delivery note and confirm them within three clear days by email or letter from BALLTRIX, or by registered letter to your Fedex office address.By signing the delivery note, you accept the products delivered as is, without reservations issued upon receipt, no claim relating to damage suffered during transport will be accepted. It is your responsibility to carry out all the checks and to make all the detailed reservations on the arrival of the material in order to exert, if necessary, any recourse against the carrier.
7.1 You benefit from a 1 year warranty against any inherent hidden defects and manufacturing defects on all BALLTRIX products.
. As part of this warranty, you must send us the defective part so that we can exchange it.
7.2 For all BALLTRIX repairs done by us on your product beyond the warranty periods, repairs costs may be
charged after previously information to you with the detailed price.
7.3 Delivery costs under our warranty period are charged to the customer.
8.1 By email :
. Contact us here
8.2 By mail to the mailing address:
. CHALLENGER, 56 Rue Romain Rolland, 31520 RAMONVILLE, FRANCE