1.1 We have a permanent stock for all our products.
. 14 days are needed to achieve your order.
. This time is used to manufacture and assembly your product.
1.2 In the case of a renewal of our stock.
. We will notify you by email and we will provide you a new delivery time.
. Once the product is renewed and available in our stock, we will ask you by email your confirmation and agreement to complete and deliver your order.
The products are delivered to the address specified by the customer on his account when ordering.
We ship all our products by Fedex International with tracking, delivery against signature and insurance for loss or damaged packages.
The delivery time is typically from 2 to 5 working days depending on the destination country.
Once your order is shipped, you will receive by email the shipping confirmation with your tracking number to follow your product on : www.fedex.com/fedextrack
In case of your absence for the reception, your package will be available for 2 or 3 more days at the Fedex office close to your home.
Upon receipt of the goods, you must immediately check the status of the package and its contents in the presence of the carrier. In case of anomaly (damages, damaged package, broken product), you must specify detailed reservations on the delivery note and confirm all damage details within 3 clear days by email to BallTriX and by registered letter to the carrier itself.
By signing the delivery note, you accept the goods delivered in the state without reservations to reception, no claim for damage incurred during shipping will be accepted. It is your responsibility to carry out all checks and make all detailed reservations at the arrival of equipment in order to carry out, if necessary, any action against the carrier.
Particular attention is given to packages containing our products.